Privacy Policy 🔒

Effective Date: 29/11/2024

eGuests.eu, operated by Intelligence Lab s.r.l.s, is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Collected

We collect the following data:

  • Account Data: Name, email address, phone number, company details, and billing information.
  • Usage Data: IP addresses, browser type, device information, and pages visited.
  • Property and Guest Data: Information about properties, bookings, and guest details entered into the platform.
2. How We Use Data

Your data is used to:

  • Provide and maintain the eGuests.eu service.
  • Manage billing and payments.
  • Communicate updates and respond to support requests.
  • Improve the platform through analysis and feedback.
  • Ensure compliance with legal obligations.
3. Legal Basis for Processing

We process personal data based on:

  • Contractual Necessity: To provide the subscribed service.
  • Legitimate Interests: To improve and secure the platform.
  • Legal Obligations: To comply with applicable laws.
  • Consent: When explicitly required, such as for marketing communications.
4. Data Sharing

We do not sell or share your data with third parties, except in the following cases:

  • Service Providers: For hosting, analytics, and payments.
  • Legal Obligations: If required by law or in response to legal requests.
  • Business Transfers: In the event of mergers, acquisitions, or asset sales.
5. Data Security

We implement technical and organizational measures to protect your data, including encryption and access controls. However, no system is completely secure.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described or as required by law.

7. User Rights

You have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Rectify inaccurate data.
  • Deletion: Request deletion of data (subject to legal obligations).
  • Objection: Restrict data processing for specific purposes.
  • Data Portability: Receive your data in a structured format.
  • Consent Withdrawal: Withdraw consent where applicable.

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies to enhance user experience and analyze site performance. For more details, refer to our Cookie Policy.

9. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate measures are in place to protect your privacy.

10. Changes to this Policy

We may update this policy periodically. Users will be informed of significant changes via email or through the platform.

11. Contact Us

For any questions regarding this Privacy Policy, contact us at:
eGuests.eu
Email: [email protected]