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Leadership

Our Leadership Philosophy

We believe great leadership is quiet, clear, and customer-obsessed. We set direction, remove blockers, and create an environment where talented people can do the best work of their careers. We favor transparency, measurable outcomes, and kindness.

What We Value

  • Integrity first: Do the right thing, even when it’s inconvenient.
  • Ownership: Clear goals, autonomy, accountability.
  • Customer impact: Real user outcomes over vanity metrics.
  • Simplicity: Fewer moving parts, better reliability.
  • Continuous learning: Curiosity, feedback, iteration.

How We Make Decisions

  • Data + judgment: Combine metrics with frontline insight.
  • Small bets, fast loops: Ship in weeks, not quarters.
  • Write it down: One-page briefs to clarify trade-offs.
  • Disagree and commit: Debate hard, then move as one team.

Operating Cadence

  • Weekly: Priorities, risks, and unblocking.
  • Monthly: Product metrics, reliability, roadmap check-ins.
  • Quarterly: Strategy review, OKRs, resourcing.
  • Always: Open calendars, fast responses, proactive context sharing.

Meet the Team

CEO — Mira Shah

Sets strategy, culture, and customer standards. Ex-Stripe, ex-Atlassian. Focus: long-term bets, hiring, partnerships.

CTO — Arjun Mehta

Owns technology vision, platform reliability, and security. Ex-AWS, ex-Twilio. Focus: architecture, performance, developer experience.

Head of Product — Elena Kovacs

Leads product discovery, UX, and delivery. Ex-TransferWise. Focus: outcomes, research, and ruthless prioritization.

Head of Engineering — Daniel Romero

Runs execution across squads, engineering quality, and hiring. Ex-Shopify. Focus: velocity with a high quality bar.

Head of Customer Success — Priya Nair

Champions onboarding, adoption, and proactive support. Ex-Zendesk. Focus: time-to-value, retention, and feedback loops.

Head of Compliance & Security — Lucas Weber

Oversees security, privacy, and regulatory programs. Ex-Deloitte Risk. Focus: audits, policies, incident readiness.

Chief Financial Officer — Sofia Martins

Owns financial planning, pricing, and capital allocation. Ex-KPMG. Focus: sustainable growth and unit economics.

What We Measure

  • Customer value: Activation, time-to-value, retention.
  • Quality: Uptime, incident rate/TTx, CSAT.
  • Execution: Cycle time, on-time delivery, scope health.
  • Culture: eNPS, learning budgets used, internal mobility.

Leadership Commitments to the Team

  • Clarity: You’ll know the “why” behind priorities.
  • Access: Regular AMAs, office hours, written updates.
  • Growth: Coaching, feedback, meaningful stretch projects.
  • Recognition: Celebrate wins and learn from misses—without blame.

To Our Customers

We listen first, build with you, and stand behind what we ship. If we fall short, we’ll say so, fix it fast, and make it right.

Advisors & Governance

  • Dr. Ananya Rao — Data Privacy & AI Ethics
  • Markus Lindholm — Enterprise GTM & Partnerships
  • Grace Okafor — Hospitality Operations & Compliance

Contact Leadership

Partnerships & media: [email protected]

Careers: [email protected]

General: [email protected]